Ikeja Electric Commence meter refunds for customers

Ikeja Electric Plc has begun refunding customers who previously paid for their electricity meters under the Meter Asset Provider programme.

The company disclosed this during its September virtual stakeholder engagement, a monthly platform for educating customers, providing operational updates and addressing issues affecting service delivery.

In a statement, Ikeja Electric said eligible customers would receive refunds through credits applied to their vending transactions over the approved refund period. It added that customers could monitor their refund status online using their meter number or account number.

According to the company, the refund dashboard provides details including the meter cost, refund count, monthly refund amount, total refund received, last refund date and the applicable refund token sent to the customer’s registered phone number or email address. Customers with concerns about their Meter Asset Provider refunds were advised to use Ikeja Electric’s official complaint channels or visit the company’s nearest undertaking office for assistance.

The company also warned customers against engaging unauthorised electricians following recent incidents involving fatalities linked to unauthorised electrical work. Speaking during the session, Ikeja Electric’s Head of Quality, Health, Safety and Environment, Olaniyi Olayiwola, cautioned customers against allowing unqualified or unauthorised persons to climb electricity poles, work on power lines, tamper with electrical installations or carry out illegal connections.

He said recent incidents had resulted in the deaths of individuals attempting to undertake unauthorised electrical activities on or around the company’s network. Olayiwola urged customers to report unsafe activities around Ikeja Electric infrastructure rather than intervening directly.

He also urged customers and communities to maintain adequate clearance around high-voltage power lines, noting that encroachment on electricity infrastructure and inadequate right of way remained significant safety risks.

Speaking on customer engagement, Ikeja Electric’s Head of Corporate Communications, Kingsley Okotie, urged customers to rely on the company’s official communication and complaint channels for accurate information and timely resolution of concerns.